Privacy Policy
WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?
The data controller is PLEONVERSE S. L., with CIF: B24875825. PLEONVERSE’s contact details are as follows:
– Postal address: C/ Pintor Zariñena, 5
– ESC 1 D 4, 46003 Valencia, Spain
– Telephone: …………
– Email: info@pleonverse.com
WHAT TYPE OF PERSONAL INFORMATION DOES PLEONVERSE COLLECT?
PLEONVERSE may collect the following personal information from users of the PLEONVERSE website through the corresponding forms: name, email address, postal address, telephone number, date of birth, gender) when the user visits the WEB, registers, places an online order, contacts PLEONVERSE, or participates in PLEONVERSE promotions or surveys.
In addition, PLEONVERSE collects all information relating to your navigation on the WEB and your interaction with the brand. All personal data collected by PLEONVERSE comes from the data subject, with the exception of contact details that may be provided to us by friends or family:
FOR WHAT PURPOSE DO WE PROCESS PERSONAL DATA?
The personal data of the data subject will be processed for the following purposes as applicable:
– Manage and develop registration on the WEB. Registration will involve the creation of profiles based on the user’s navigation on the WEB. Said profiling consists of the use of the customer’s personal data and their browsing information, such as products viewed or added to the basket, sections of the WEB visited, and location to evaluate their preferences and/or personal interests with the aim of offering WEB content, offers, services, and products suitable for their profile.
– Manage and develop online purchasing. We use the customer’s personal information to process and deliver their order, and to inform them by email and/or SMS about the status of their order.
– Manage and send information about exclusive promotions, latest news, and personalized information adapted to the profile, interests, and needs of the data subject as a customer via email, SMS, or postal mail. Sending this information will involve the creation of user profiles, which consists of using personal data, purchase history if applicable, as well as browsing information on the WEB to evaluate certain aspects related to personal preferences with the aim of offering commercial communications suitable for their profile.
HOW LONG WILL WE KEEP THE DATA?
PLEONVERSE will keep personal data only for the period of time that is reasonably necessary, taking into account the needs to respond to issues raised or resolve problems, make improvements, activate its services, and comply with the requirements required by applicable legislation. This means that it may retain personal data for a reasonable period of time even after the data subject has stopped using PLEONVERSE services or has stopped using the WEB. After this period, personal data will be blocked from all PLEONVERSE systems.
WHAT LEGITIMIZES US TO PROCESS THE DATA?
PLEONVERSE has the following legal bases to process personal data:
Execution of the contract
The legal basis for processing the collected personal data of the data subject is the execution of the sales contract. In this sense, the data subject is obliged to provide the data necessary for its execution. If these data are not provided, it will not be possible to carry out the sale.
Legal obligations
The management and issuance of the sales invoice is based on the legal obligation of PLEONVERSE in its relationship with customers.
Consent
In relation to the following purposes, the legal basis for processing the personal data of the data subject will be their consent, if it has been provided:
– Management of registration on the WEB.
– Management of sending information about exclusive promotions, latest news, and personalized information adapted to the profile of the data subject.
– Response to the exercise of ARCO+ rights, inquiries, and claims by the data subject.
The withdrawal of consent for these processes by the data subject will not condition the execution of the sales contract concluded between them and PLEONVERSE.
Legitimate interest
In relation to the following purposes, the legal basis for processing the personal data of the data subject will be the legitimate interest of PLEONVERSE:
– The creation of profiles through navigation on the WEB by a user registered on it, as well as all those users who have provided us with their data for any other purpose.
– The creation of profiles for sending information about exclusive promotions, latest news, and personalized information adapted to the data subject’s profile.
– Sending satisfaction surveys on products purchased or services used by PLEONVERSE customers to request their opinion and be able to improve them.
Our legitimate interest consists of being able to guarantee that our WEB remains secure, as well as to help PLEONVERSE understand the needs, expectations, and level of satisfaction of users and, therefore, improve services, products, and brands. All these actions are carried out in order to improve the level of customer satisfaction and ensure a unique browsing and shopping experience.
TO WHICH RECIPIENTS CAN WE COMMUNICATE THE DATA?
The personal data of the data subject may be transferred/communicated to the following recipients:
– PLEONVERSE Group companies.
– Public Administrations and Bodies when required by tax, labor, Social Security, or any other applicable regulations.
– Data processing companies, such as franchisees and providers that provide services to PLEONVERSE (courier companies, communications companies, agencies, profiling companies, etc.).
International data transfers may also occur in the context of the previous assignments/communications for which PLEONVERSE will use the Standard Contractual Clauses adapted by the European Commission and the EU-US Privacy Shield. As a guarantee for those transfers made to countries that do not have an adequacy decision from the European Commission. In any case, third parties with whom certain personal data are shared will have previously accredited the adoption of appropriate technical and organizational measures for the correct protection of the same.
PLEONVERSE does not under any circumstances sell customer data to third parties.
HOW DOES PLEONVERSE PROTECT PERSONAL DATA?
The WEB uses information security techniques such as firewalls, access control procedures, and cryptographic mechanisms, all with the aim of preventing unauthorized access to data and guaranteeing its confidentiality. To achieve these ends, the user accepts that PLEONVERSE obtains data for the purposes of the corresponding authentication of access controls.
Additionally, any transaction made through the WEB is carried out through secure payment systems. Confidential payment data is transmitted directly and in encrypted form (SSL) to the corresponding entity. PLEONVERSE states that it has adopted all the technical and organizational measures necessary to guarantee the security and integrity of the personal data it processes, as well as to prevent its loss, alteration, and/or access by unauthorized third parties.
WHAT ARE YOUR RIGHTS IN RELATION TO PERSONAL DATA?
You have the following rights which can be exercised through the email address info@pleonverse.com
Right of access
You have the right to obtain confirmation as to whether or not PLEONVERSE is processing personal data concerning you, as well as to access the personal data that PLEONVERSE has about you.
Right of rectification
You have the right to request that PLEONVERSE rectifies personal data when it is inaccurate or that it be completed when it is incomplete. If you are registered on our WEB, it may be easier for you to correct it directly by modifying your profile.
Right of erasure/right to be forgotten
You can request that personal data be deleted when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
Right of limitation
You have the right to request the limitation of the processing of the data, in which case we will only keep it for the exercise or defense of claims.
Right of portability
You have the right to receive personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller when the processing is based on consent or a contract, and is carried out by automated means.
Right of opposition
You can object to personal data being processed based on the public or legitimate interest pursued by PLEONVERSE, including profiling. In such case, PLEONVERSE will stop processing the data, except for compelling legitimate reasons or the exercise or defense of possible claims.
Automated individual decisions
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects on you or significantly affects you in a similar way. However, it will not be possible to exercise such a right if the decision is necessary for the conclusion or execution of a contract between you and PLEONVERSE; is authorized by the law applicable to PLEONVERSE provided that it establishes adequate measures to safeguard your rights, freedoms, and legitimate interests; or is based on your explicit consent.
Right to file a claim
You have the right to file a claim with the Spanish Data Protection Agency.
SOCIAL MEDIA PRIVACY POLICY
In accordance with the provisions of current regulations on Personal Data Protection (GDPR) and Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), PLEONVERSE S. L. informs users that it has proceeded to create a profile on the Social Network(s) Facebook, Twitter, Instagram, Pinterest, Google +, with the main purpose of advertising its products and services.
PLEONVERSE S. L. Data
CIF: B24875825
ADDRESS: C/ Pintor Zariñena, 5 – ESC 1 D 4, 46003 Valencia, Spain
EMAIL: info@pleonverse.com
WEB DOMAIN: WWW.PLEONVERSE.COM
The user has a profile on the same Social Network and has decided to join the page created by PLEONVERSE S. L., thus showing interest in the information advertised on the Network. By joining our page, you provide us with your consent for the processing of those personal data published on your profile.
The user can access the privacy policies of the Social Network itself at any time, as well as configure their profile to guarantee their privacy.
PLEONVERSE S. L. has access to and processes the user’s public information, especially their contact name. This data is only used within the Social Network itself. It is not incorporated into any file.
In relation to the rights of access, rectification, cancellation, and opposition, which you have and which can be exercised before PLEONVERSE S. L., in accordance with the GDPR, you must take into account the following nuances:
Access: It will be defined by the functionality of the Social Network and the ability to access information from user profiles.
Rectification: It can only be satisfied in relation to information that is under the control of PLEONVERSE S. L., for example, deleting comments published on the page itself. Normally, this right must be exercised before the Social Network.
Cancellation and/or Opposition: As in the previous case, it can only be satisfied in relation to information that is under the control of PLEONVERSE S. L., for example, ceasing to be linked to the profile.
PLEONVERSE S. L. will perform the following actions:
Access to the profile’s public information.
Publication on the user’s profile of all information already published on the PLEONVERSE S. L. page.
Send personal and individual messages through the Social Network channels.
Updates to the status of the page that will be published on the user’s profile.
The user can always control their connections, delete content that no longer interests them, and restrict who they share their connections with; to do so, they must access their privacy settings.
Publications
The user, once joined to the PLEONVERSE S. L. page, may publish comments, links, images, or photographs or any other type of multimedia content supported by the Social Network on the latter. The user, in all cases, must be the owner of the same, enjoy the copyright and intellectual property rights, or have the consent of the affected third parties. Any publication on the page, whether text, graphics, photographs, videos, etc., that attack or are likely to attack morality, ethics, good taste, or decorum, and/or that infringe, violate, or breach intellectual or industrial property rights, the right to image, or the Law, is expressly prohibited. In these cases, PLEONVERSE S. L. reserves the right to immediately withdraw the content and may request the permanent blocking of the user.
PLEONVERSE S. L. will not be held responsible for the content that a user has freely published.
The user must keep in mind that their publications will be known by other users, so they themselves are primarily responsible for their privacy.
The images that may be published on the page will not be stored in any file by PLEONVERSE S. L., but they will remain on the Social Network.
Contests and promotions
PLEONVERSE S. L. reserves the right to carry out contests and promotions, in which the user joined to its page may participate. The rules for each of them, when the Social Network platform is used for this purpose, will be published on it. Always complying with the LSSI-CE and any other regulation that applies to it.
The Social Network does not sponsor, endorse, or administer, in any way, any of our promotions, nor is it associated with any of them.
Advertising
PLEONVERSE S. L. will use the Social Network to advertise its products and services; in any case, if it decides to process your contact data to carry out direct commercial prospecting actions, it will always be in compliance with the legal requirements of the GDPR and the LSSI-CE.
Recommending the PLEONVERSE S. L. page to other users so that they too can enjoy promotions or be informed of its activity will not be considered advertising.
Below we detail the link to the privacy policy of the Social Network:
• Facebook: https://www.facebook.com/help/1735443093393986/
• X: https://x.com/en/privacy
• Instagram: https://privacycenter.instagram.com/policy/
• Pinterest: https://policy.pinterest.com/en/privacy-policy